Please take the time to check out our terms and conditions before making a purchase online.
The use of this website is subject to the following Website Terms, our Online Shopping Terms our Privacy Policy, and any additional terms and conditions and notices displayed by us on this website.
Order Confirmation
Once you place the order with us, we will send you an email regarding your size confirmation. You have to acknowledge that email within 24 hours and reply to us with your size. Once you confirmed to us we will process your order.
No refund, return or exchange will be entertain once your desired jacket (in your confirmed size) delivered to you.
In case you did not reply to our email regarding your size confirmation within 24 hours. We will process your order on time and you will not be eligible for any refund, return, or exchange.
Note: We do not hold any inventory. Once you place the order we will stitch it and then deliver it to you through DHL or DHL Express.
Accessories and Color
Please keep in mind that accessories design may vary, we will try our best to match the accessories shown in the product images on our website.
Color may vary a bit as shown in the product images on our website, as compared to the product you received due to the lighting effect.
Payment Processing
Please allow us to verify your payment. Payment verification may take up to 24 hours but in most it does not take more than few minutes. Once your payment is verified we start processing your order immediatly.
Website Material
The Website Material is derived from sources, which we believe to be as accurate as possible and up to date as at the date of publication – as we nevertheless reserve the right to update this information at any time. Except as required by law, we give no express or implied warranties or guarantees, and make no representations, in relation to the Website Material.
Online Shopping Policy
We reserve the right to accept or reject orders placed with us. If we reject an order, we will let you know why within 2 business days and refund any money that you have paid us.
Although we make every effort to keep sufficient stock of items listed on the Website, occasionally we encounter unforeseen supply problems or sell out of certain products and sizes due to unexpected demand. If we are out of stock of an item that you have ordered, you will be notified by email. Refunds for out of stock items will be processed as quickly as possible but may take up to three to five (5) business days.
Sale items are only available at the sale price during the relevant sale period.
General Delivery Information
After your payment is authorized and verified, it can still take up to two (2) working days to process your order. This doesn’t include weekends or holidays.
In the event that an item in your order is unavailable, the processing time may vary.
You will receive a shipping confirmation email with your consignment (tracking) number once your order is ready for shipping. If you have any queries about your delivery after the item has been shipped, please contact the relevant carrier directly with your consignment number.
Items will not be delivered on public holidays.
Sale Items
During busy sale periods, dispatch times for orders may vary for up to one week.
Items from the sale section are deemed final, and cannot be refunded or exchanged unless your original order is out of stock.
Return and Exchanges
If you are not happy with an item you have received, we will issue you the refund, if you return the item to us in the manner set out below. Items can be exchanged. We do not provide refunds unless your original order is out of stock.
If you would like to exchange – contact customer support for the return address.
Please send your parcel back to the address provided by customer support following the same format. Please ensure that you fill out your returns form with the order number and tax invoice number (if any). We are not responsible for duties or taxes or any other fees when sending back to us.
You must return your items to the address above within the 5 days period from the day your order was delivered to you.
- Items must not be worn, altered, or washed.
- Items must be returned in a new and unused condition and have all tags and original packaging attached.
- Please note that the shipping charges or any related expenses (customs fees, etc.) cannot be refunded.
- Please note all shipping of returns is at the expense of the customer.
- Until the returned item is received at leatherjackets.co.nz headquarters it is your responsibility. We recommend using track and trace.
- We offer a maximum of 1 exchange(s) after your original order.
Made to Measure (M2M) Terms and Condition
Made to Measure and Custom Jacket Delivery Time
Our first and foremost effort is to ship made to measure and custom orders within 3-4 weeks time. However, being it a custom order, it can sometimes take more or even less than the estimated time. In case you have a certain timeline or special note for your made to measure order, we would recommend to use the “Order notes (optional)” at the checkout, or if you have jacket customization order you can put your comments in the “other” field in the customization form.
We advise you to ask someone to take your measurements and re-measure your body to avoid fitting issues.
Refund
Please understand that your custom order is specifically made for you by using your provided measurements and as per your choice. We are not likely to sell it to anyone else. Therefore we will not be able to refund or exchange.
Re-delivery
All delivery methods require a signature from the customer upon receipt of the parcel. If there is no one available to accept your order, you will need to contact the relevant carrier to arrange to pick up (often from the carrier’s depot) or re-delivery. leatherjackets.co.nz accepts no liability for any loss, damage, cost, or expense (including any indirect or consequential loss or damage) to you or any other person that is caused by missed deliveries or re-delivery.
Refunds
Please note the below is not applicable to sale items – these are deemed final.
We do not offer refunds unless the original item(s) is out of stock. If you change your mind about the item you purchase we can offer you an exchange for something else or issue you a refund.
If you want a refund (where applicable) exchange it must be done within the 5 days period from when the order was delivered to you.
Security
Our payment gateway is powered by PayPal. No credit card information is shared, kept, or recorded by PayPal or leatherjackets.co.nz. For more information regarding PayPal Payment visit PayPal http://www.paypal.com.
Payments
The name that will appear on your statement will be Leather Jackets NZ.
Privacy Policy
Federation respects your right to privacy. We collect only the information necessary for us to complete your order or to contact you regarding the status of your order. So we guarantee that the use of your personal information will be used by the leatherjackets.co.nz team only.
Changes to This Policy
We may amend this Privacy Policy from time to time. The current version will be posted on our website.
Contacting Us
We welcome any suggestions and comments you may have about your experience at leatherjackets.co.nz. Please also contact us if you have any questions about our Terms of Use or any queries or concerns about this Website.
Changes to Terms and Condition
We may change the Terms and Conditions at any time. If we do so, an amended version will be posted on the Website. Your continued use of the Website after any changes are made to the Terms and Conditions will be deemed to constitute your acceptance of those changes. If you object to any changes, you must discontinue your use of the Website. You are responsible for keeping up to date with any changes by regularly reviewing the Terms and Conditions.