Please take the time to check out the terms and conditions of our returns before making a purchase online.
Our Policy
Returns will not be accepted unless you have emailed sales@leatherjackets.co.nz with your reason for return – and have had a reply.
Order Confirmation
Once you place the order with us, we will send you an email regarding your size confirmation. You have to acknowledge that email within 24 hours and reply to us with your size. Once you confirmed to us we will process your order.
No refund, return or exchange will be entertain once your desired jacket (in your confirmed size) delivered to you.
In case you did not reply to our email regarding your size confirmation within 24 hours. We will process your order on time and you will not be eligible for any refund, return, or exchange.
Note: We do not hold any inventory. Once you place the order we will stitch it and then deliver it to you through DHL or DHL Express.
Sale Items
During the busy season, dispatch times for orders may vary for up to one week.
Items on sale are deemed final, and cannot be refunded or exchanged unless your original order is out of stock. If the sale item is faulty, you may either exchange, or we can issue you with an online credit.
Please note that shipment/courier charges are non-refundable as we are offering free shipping.
Return and Exchanges
If you are not happy with an item you have received, we will issue you the amount when you return the item to us in the manner set out below. Items can be exchanged – unless it is a sale item.
We do not provide refunds unless your original order is out of stock.
If you would like to exchange – contact customer support for the return address.
Please send your parcel back to the address provided by customer support following the same format. Please ensure that you fill out your returns form with the order number and tax invoice number. We are not responsible for duties or taxes or any other fees when sending back to us.
You must return your items to the address above within the 5 day period from the day your order was delivered to you.
Items must not be worn, altered, or washed.
Items must be returned in a new and unused condition and have all tags and original packaging attached.
Please note that the shipping charges or any related expenses (customs fees, etc) cannot be refunded.
Please note all shipping or other charges of returns are at the expense of the customer.
Until the returned item is received at leatherjackets.co.nz factory, it is your responsibility. We recommend using track and trace.
We offer a maximum of 1 exchange(s) after your original order.
Faulty Items
If we cannot repair or replace the item, then a refund will be issued. We will only refund if the original product/s are out of stock.
Re-delivery
All delivery methods require a signature from the customer upon receipt of the parcel. If there is no one available to accept your order, you will need to contact the relevant carrier to arrange to pick up (often from the carrier’s depot) or re-delivery. leatherjackets.co.nz accepts no liability for any loss, damage, cost or expense (including any indirect or consequential loss or damage) to you or any other person that is caused by missed deliveries or re-delivery.
Package the return items along with your completed returns form and send it to the address below at your own expense.
Until an item is received at leatherjackets.co.nz, it is your responsibility.
Lost packages = tears, so Track n Trace!!!
Refunds
Please note the below is not applicable to sale items – these are deemed final.
We do not offer refunds unless your original product/s is out of stock. If you change your mind about the item you purchase we can offer you an exchange for something else or issue you an online credit.
If you want a refund (where applicable) exchange or online credit it must be done within the 5 day period from when the order delivered to you.
Order Cancellation
You can cancel the order within 2 hours after placing the order.
Why is the Cancellation Fee charged?
A Cancellation Fee/dispute is charged to compensate for the slot, time, and effort incurred in processing an order. Once you place the order and your payment is approved, we start processing your order immediately.
The Cancellation/dispute fee charged by our payment processor “PayPal” shall be either equivalent to or less than the charges borne by “PayPal” on account of cancellation fee of an order by customers.
The cancellation/dispute fee of 1.50% or or 13.00 NZD or 25.00 NZD or 15.00 NZD which is applied to the cancellation/dispute may apply.
See PayPal Dispute Fee: https://www.paypal.com/us/business/paypal-business-fees#statement-19
Also See: https://www.paypal.com/us/legalhub/paypal/pocpsa-full#pocpsa-full-10
Refund and processing Time
If your package arrives at leatherjackets.co.nz, 5- day timeline specified above, your refund (where applicable), or exchange note will be processed within 24 hours (Excluding weekends and public holidays). You will be notified via email to the email address listed on your account when this transaction has taken place.